Fintech top success factors

Strategies and approaches to support smooth project execution

We've spoken to our experts and put a variety of topics to the vote. Here comes our list of points to pay attention to when running a fintech project. The list will be updated regularly, so stay tuned for more!

Lead time is crucial

"Lead time" is a driving factor in IT today. Many project management tools and methodologies are still waterfall-based. Agile methods like Scrum and Kanban help to reduce lead time. Especially Kanban can help to not just optimize one team, but the whole value creation process.

Adapt and learn

Be prepared to learn: User experience (UX) and technical things will not work as expected, business ideas will have to be adjusted.

Listen to the market

Release early, observe user behavior, then adjust and enhance! Engage in continuous improvement: Don't try to be perfect from the very beginning. Launch, learn, improve. "If you're not embarrassed by the first version of your product, you have launched too late"

Swift and smooth onboarding

Painless and swift onboarding of all your users, particularly end users (B2C), is key. Easy onboarding needs to address all user groups: For example, in the payments space, both consumers and merchants (retailers) need to be able to start using a system quickly and with minimal (if any) hassle. This lays the foundation for a thriving ecosystem.

Quality over features

Favor quality over features: The most successful solutions cover just a few use cases, but these extremly well. Be prepared to strip out features that don't get the traction you were expecting.

Pay attention to security

Fintech needs to be secure by design, while balancing with the user experience. Add as much as needed, but not more.

User experience is key

Great functionality hidden behind a bad user interface is useless. Look out for aspects such as simplicty, usability and seamless linking of the online to the offline world.

Prepare for change

Prepare for change. Fintech is all about about upgrades and innovation. Design your solution so that it can be adjusted easily and swiftly.

Go for the MVP

Defining and focussing on the minimum viable product will help you sharpen your offering, improve lead time and speed up the feedback cycle.

Monitor user behaviour

Make sure you know how your users are using your solution - you may be suprised! However, this requires an up-front investment in monitoring technology. Make sure you include it in your product.

It's not just the digital experience

Total customer experience matters. Sure, the digital part is key. But your helpdesk, customer service and the reliability and stability of your product all contribute to great satisfaction.

Ignore regulation at your own peril

Data privacy and other regulations have a considerable impact on the viability of
your solution. Before you start, find out which regulations apply, and comply. Take
into account that regulatory compliance can influence how you implement a solution.
In some countries, even technical details are regulated by law.